LiveChat is a live chat app that can be integrated into websites to provide customer service and real-time online support; designed to help online businesses manage communications with website visitors and customers.
LiveChat serves as an easy to use and effective way to interact with customers without them having to pick up the phone.
With LiveChat, you can combine functionalities of live chat and help desk for sales increase and better customer satisfaction.
The core feature of the software is its real-time live chat feature, where both service and sales teams can communicate with customers while they are on the website.
Other features include website monitoring, CSS customization capabilities, custom messages and greetings and different chat window themes.
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Founded in June 2002, Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.