Text - AI Customer Service by Text

AI customer service platform for Miva with AI chat, live chat, help desk, cart recovery, and omnichannel support designed to increase sales and automate support.

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Description

Text is an AI customer service platform built for Miva merchants who want to automate support, improve customer experience, and increase revenue from conversations. The platform combines an AI Agent, live chat, and an omnichannel help desk in one solution designed for ecommerce teams. The AI Agent trains automatically on your website content, product catalog, FAQs, and help center to answer customer questions 24/7. It can handle product inquiries, shipping questions, returns, and order status requests while proactively engaging shoppers based on browsing behavior and purchase intent. Interactive responses such as product cards, quick replies, and recommendations help customers move faster toward checkout. Agents get full customer context in every conversation, including browsing activity, cart contents, order history, and previous chats. Text also includes AI-powered reply suggestions, chat summaries, automated routing, and cart recovery campaigns that help re-engage returning shoppers automatically. Manage conversations from live chat, email, Messenger, Instagram, WhatsApp, and SMS in one unified inbox while tracking support performance, AI resolution rates, customer satisfaction, and revenue influenced by conversations.

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Developer Info

Text

Founded in June 2002, Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.

Website

http://lc.chat/LiveChat-Miva

Support Phone

+1 617-275-2400

Support Email

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